Having Trouble Opening Files?

Video Edit Magic has been enhanced to not only give you 'More Information' on why the media file did not get added but also suggest ways to help you add the file for editing. This troubleshooting section discusses the messages you may receive when trying to add media files to the Collections window.

Most of the common file adding problems can be solved in one of the following ways:

1. Make sure you have the latest version of DirectX. Often installation of other video programs, brings with itself incompatible decoders, that may cause Video Edit Magic to fail. Hence, you can try re-installing the latest version of DirectX. You may download the latest version of DirectX from:
   http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

2. Make sure you have the latest version of Windows Media Player installed for Windows XP or newer operating systems. To download Windows Media Player, visit: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

3. For Window 2000 operating system or older, make sure you have Windows Media Player 9 installed on your PC. You can download  Windows Media Player from the following URL: http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx

4. Try playing the file in Windows Media Player. The player may be able to determine, download and install the appropriate compressors required to play the file.

5. If you are unable to add a QuickTime MOV file, make sure you have the latest QuickTime player installed on your PC. Reinstalling the latest version QuickTime player may solve the problem. QuickTime Player's online or standalone installer can be obtained from the URL: http://www.apple.com/quicktime/products/qt/.

6. If you are unable to add a MPEG-2 or VOB file, make sure you have the latest MPEG-2 decoder installed on your PC. The setup can be downloaded from: http://www.deskshare.com/download/mpeg2decoder.exe

7. If you are unable to add a MPEG-4 file, make sure you have the latest MPEG-4 decoder installed on your PC. The setup can be downloaded from: http://www.deskshare.com/download/mpegabledsdecoder.exe

8. If none of the above solutions work, you can look into the more specific messages given below or visit Video Edit Magic Support Forum at http://www.deskshare.com/forums/default.aspx

The following are few common messages that you may get when you are trying to add a media file in Video Edit Magic:

The video in this media file cannot be rendered. A video codec required to play this file is missing.

This message is shown when the necessary video codec required for rendering the video data is not present. For example if you are trying to add a DivX encoded file then the DivX codec needed to play the file should be installed on the PC. The message may include the missing video codec name. You can take the following steps to include such a file.

1. Click 'Download DivX'. Video Edit Magic will open up the DivX download page. You can then download and install it on your PC.
2. After downloading and installing the codec click 'Retry'. Video Edit Magic will reattempt to include the file. However certain codecs cannot be recognized unless the the application is re-launched.

If your still not able to include the file try opening your video file in Windows Media Player. The player may be able to determine, download and install the appropriate compressors. If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

The audio in this media file cannot be rendered

This message is shown when the appropriate audio codec in use by the file is not installed on your computer. This message is similar to the above message. For example, an audio codec in use by a WMV file is absent. On opening the file in Windows Media Player, the player may be able to determine, download and install the appropriate compressors. If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

Some of the streams in this media file are in an unsupported format

This message is shown when either the video or audio data present in the file could not be read. Windows Media Player does not have the ability to play all types of files. For example, you will not be able to view an MPEG2 file without having appropriate MPEG-2 Video Decoder installed on your PC.

There are two types of MPEG files, MPEG û I and MPEG û II. Video Edit Magic completely supports converting
MPEG û I files. MPEG û II files can be edited with Video Edit Magic only when:

1. An appropriate MPEG video decoder is installed.
2. The MPEG decoder is correctly configured.
3. The MPEG decoder has features capable of editing Media Files.

Incorrect decoder or configuration can result in unexpected results. If you already have MPEG hardware or software installed on your system, it is very likely that the hardware/software might have installed its own set of MPEG decoders. If the file is MPEG-2, VOB or DVR-MS format then Video Edit Magic may prompt you to download and install the  "Free MPEG-2 Decoder". These set of decoders have been optimized for its use with Video Edit Magic, hence DeskShare strongly recommends to download and install it. These set of decoders are safe and can be installed even if you have other MPEG-2 Decoders installed on your PC. Irrespective of the compatibility settings, if you have the "Free MPEG-2 Decoder" decoders installed then Video Edit Magic will give priority to it over any other MPEG-2 Decoder.

You can take the following steps to include such a file:

1. Click 'Download GPL Decoders'. Video Edit Magic will prompt you to 'Run' or 'Save' the decoder setup. The "Free MPEG-2 Decoder" setup can also be downloaded separately from http://www.deskshare.com/download/mpeg2decoder.exe
2. Click 'Run'.
3. After the installation is complete click 'Retry'. Video Edit Magic will reattempt to include the file for conversion. However certain codec's cannot be recognized unless the the application is re-launched.

Video Edit Magic does not support DVR-MS files

DVR-MS cannot be opened and edited using Video Edit Magic.

Copy Protection Error - The read failed because the sector is encrypted.

Video Edit Magic does not support adding Copy Protected files and may give this message.

Conversion of files taken directly from a DVD is not supported. Please copy your files to a local hard drive and then try adding it again.

Video Edit Magic cannot convert VOB files included directly from a DVD. You can copy the files over to one of your hard disk drive and then try adding.

Video Edit Magic does not support encrypted VOB files

Encrypted VOB files are not supported by Video Edit Magic and they cannot be opened and edited.

Opening VOB file with chapters

Video Edit Magic does not add a VOB file with chapters to the Timeline. You are prompted to convert it AVI. Say yes to use Video Edit Magic's Conversion Wizard which extracts and combines all chapters to make an AVI file. You can now work with this AVI file which is automatically added to the Collections window.

No combination of filters could be found to render the stream of this media file

This message reports the absence of one or intermediate filters  required for rendering the media file. For example, if the media file is a 24-bit RGB color and the appropriate filter to render this RGB type is absent.

No combination of intermediate filters could be found to make the connection

This message is shown when no combination of intermediate filters could render the media file. This is similar to the message above.

The source filter for this media file could not be loaded

This message is shown when the codec required for rendering the media file could not be loaded. For example Windows Media Player gives a similar message if you try to load a QuickTime MOV file which it does not support. Try updating  Windows Media Player to the latest version. You can then try and play the source file with the player and see if it works.

The file format is invalid

This message is shown when the format of the file is such that it cannot be rendered. For example, if you rename a Word File (.doc) to .mpg and try rendering that file then Windows Media Player gives a similar message.

The media type of this file is not recognized

This message is shown when the media type reported by the file cannot be recognized or determined by Windows Media Player.

Cannot play back the file: the format is not supported

This message is shown when the appropriate codec in use by the media file is not installed on your PC. For Example you may get this message when trying to include a MPEG-4 file and the required decoders are absent. Video Edit Magic may prompt you to download 'MpegableDS Decoders'. You can take the following steps to include such a file:

1. Click 'Download MpegableDS Decoders'. Video Edit Magic will prompt you to 'Run' or 'Save' the decoder setup. The 'MpegableDS Decoders' can also be downloaded separately from http://www.deskshare.com/download/mpegabledsdecoder.exe
2. Click 'Run'.
3. After the installation is complete click 'Retry'. Video Edit Magic will reattempt to include the file for conversion. However certain codec's cannot be recognized unless the the application is re-launched.

If your still not able to include the file try opening your video file in Windows Media Player. The player may be able to determine, download and install the appropriate compressors. If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

QuickTime 7 is recommended for rendering this kind of file.

This message is shown when your trying to add a QuickTime MOV file for conversion but your PC does not have the installation of QuickTime 7 or higher. To allow Video Edit Magic to include QuickTime MOV files for conversion take the following steps:

1. Click Download QuickTime Player 7.
2. Video Edit Magic will launch the site to allow you to download the QuickTime Player's online or standalone installer
3. After downloading and installing the player click 'Retry'. Video Edit Magic will reattempt to include the file for conversion. However certain codec's cannot be recognized unless the the application is re-launched.

This message is shown when the file open operation fails. This file might be a non standard QuickTime MOV file. Try opening the QuickTime file with the QuickTime Player.

Unable to open 0KB file

This message is shown when the file size is 0KB.

This file is protected by Digital Rights Management. It cannot be opened

This message is shown when file is protected by the content owner and/or broadcaster and it cannot be played back. This message can appear for Windows Media Format files (.wmv, .wma, .asf)

My Image is Upside down

1. In Video Edit Magic, from the Collections window click on the Media Files tab. 
2. Drag and drop the Video File under the Media Files tab to the timeline.
3. In the Collections window, select the Video Effects tab.
4. Under the Video Effects tab, select the Image Transform effect.
5. Drag and drop the Image Transform effect to the Effect track of the Timeline.
6. In the Effect Image Transform dialog, check the Flip Horizontally option.
7. Click OK.

Opening 16 color Bitmap files

Video Edit Magic may prompt you to convert your bitmap file to a higher color bitmap file is the file you are trying to open has a color depth of 16 color or lower. If you say yes, Video Edit Magic will convert it to a higher color bitmap.